Straightforward, in writing, and no surprises
Snappy Squid is just me, so the person you talk to is the person doing the work. There’s no account manager in the middle and no being passed around.
Most of my work happens by email and message, so you have everything in writing and can reply when it suits you. Before anything starts, you’ll know what I’m doing, what it costs and roughly how long it will take.
What I’ll need from you
- Access to your website, hosting or domain, where the job needs it
- Access to your Google Business Profile, Search Console or Analytics for SEO work
- Your logo and any brand colours you already use
- Photos of your work, your team or your premises
- The words for your website, unless you’ve booked website copy
- A list of your services and the areas you cover
- One main contact who can answer questions and make decisions
- Feedback and sign-off at the agreed stages
- Anything you’ve tried before, and what did or didn’t work
Where I can, I’ll ask you to add me as a user on your accounts, so you don’t need to share your passwords. If you haven’t got something yet, don’t worry. Tell me and I’ll help you work out what’s needed.
Roughly how long things take
These are rough guides, not promises. Every job is different, so your quote confirms the timescale for your project.
Email and messages, with a face-to-face option
Day to day, I work by email and message. Everything is in writing, easy to look back on, and you can reply when it suits you instead of stopping what you’re doing.
If you’d rather meet, my office is in Altrincham town centre, a short walk from the tram station. I can also meet you somewhere convenient or come to your premises.
How reporting works on SEO plans
On monthly local SEO and SEO plans, I send you a report by email each month. It’s written in plain English and shows what I did, what changed and what’s next. Depending on your plan, it covers:
- What I worked on this month
- Local pack rankings for your target keywords
- Local organic visibility
- Google Business Profile insights
- Phone calls and direction requests
- New reviews and ratings
- Local conversion rates
- What I’m planning next
- Anything I need from you
How I work: your questions
Can’t find your answer? Drop me a message. The things I don’t do are listed under What I don’t do on my FAQ page.
How do I get started?+
Send me a message about your business and what you want to improve. I’ll reply with my thoughts and, if it’s a fit, a fixed quote.
Will I get a fixed quote?+
Yes. You’ll get a fixed quote before any work starts, so there are no surprise invoices.
Do I have to sign a long contract?+
No. There are no long contracts. Monthly services can be stopped when you need to.
How do we keep in touch?+
By email and message, so everything is in writing and easy to look back on. You deal with me directly every time, not an account manager.
Can we meet in person?+
Yes. My office is in Altrincham town centre, a short walk from the tram station. If it’s easier, I can meet you somewhere convenient instead, or come to your premises.
What do you need from me to get started?+
It depends on the job. Usually it’s access to your website or Google accounts, your logo and photos, the words for your site (unless you’ve booked website copy), and a list of your services and the areas you cover.
How long will my project take?+
It depends on the job and how quickly I get what I need from you. Your quote includes a timescale for your project.
Is there anything you don’t do?+
Yes. I don’t do branding, logos, van signage or paid ads, but I can point you to people who do. The full list is in the “What I don’t do” section of my FAQ page.